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Choose your dates, room and guest count, review every mandatory fee and then pay securely through Stripe. Your room inventory is reserved while the payment is completed.

Choose an available departure and guest count before paying. After payment, packages that require host approval remain Awaiting host approval until the host accepts or rejects the request.

A paid tour package request that is still awaiting host approval can be cancelled for a full refund. The reserved package places and any included accommodation inventory are released.

Open the package booking and select Cancel and refund. StudentStay then displays the stored cancellation policy and exact refund before you confirm. The cancellation is not submitted until you accept that confirmation.

StudentStay records the refund immediately after it succeeds with the payment provider. Your bank or card provider may require additional business days before the amount appears in your account.

Your accommodation and tour package may be supplied by different providers. Their booking approvals, payments, cancellation rules and support responsibilities remain separate.

Verified students and property owners may apply to become local hosts. Host profiles and tour packages must be reviewed and approved before packages can be published.

Verified badges reflect completed platform checks. Keep communication and payment inside StudentStay and contact support if a host requests an off-platform payment.